Customer satisfaction is what we value. We believe in providing continuous support for our customers and for this purpose we have developed a proper support mechanism on our web site.
Most of the questions that come in the mind related to Digital Rights and workings of iWrapper are answered in our FAQs (Frequently Asked Questions) form below.
iWrapper is a consumer digital rights management solution that allows publishers to securely manage and distribute Adobe Acrobat and Microsoft Office documents.
iWrapper secure content is distributed as digitally signed Windows executable and Windows compressed (zipped) file.
iWrapper can secure your digital documents for limited view, limited print, and limited term. These security options allow distribution of content with limited number of views, number of prints, and expiration date/days.
No, you do not need to distribute username/password to end-users. No end-user specific information is required for the distribution of secure iWrapper content file.
Yes, iWrapper content files can be digitally signed using Microsoft Authenticode Signing certificate. Digital signing certificates allow content publishers to digitally sign their content for secure delivery over the Internet. Digital Code Signing is virtual "shrink-wrap" for your digital content; if your code is tampered with in any way after it is signed, the digital signature will break and alert end-user that the code is not trustworthy.
iWrapper does not require any software or plug-in to be installed on end-user computer to open secure iWrapper content file. Secure iWrapper content file directly open in Adobe Reader/Acrobat (PDF) or Microsoft Office (DOC, XLS, and PPT) depending on the embedded content format.
No, iWrapper content file does not require Administrator privileges. It can be opened on Windows-based computers with only Guest privileges.
iWrapper is firewall friendly. iWrapper content file authentication is designed to work with Windows Firewall turned on. It is highly recommended to have Windows Firewall turned on for computers connected to the Internet.
No, always-on Internet is not required to open iWrapper content file. iWrapper uses three different authentication modes – One-Time Authentication, Real-Time Authentication, and Hybrid Authentication. One-Time Authentication only requires Internet connection for first use of iWrapper content file.
iWrapper content file can be licensed to end-users as Floating, Workstation, and Network license. Floating license option is recommended for limited distribution of confidential information such as patent documents, financial statements, and medical records. Workstation license option is ideal for distribution of secure documents to Internet users. Network license option provides security for distribution of secure documents within enterprise networks.
Yes, you can distribute a secure PDF file without requiring Adobe Acrobat/Reader. iWrapper supports iWrapper PDF•View (a free embedded PDF file viewer) to allow distribution of secure PDF files that do not require Adobe Acrobat/Reader.
iWrapper can be easily integrated with existing e-commence and workflow applications through available XML Web Service. Please contact iWrapper at email@example.com for information on available integration options.
iWrapper is available for personal, professional, and enterprise licensing under Software as a Service (SaaS) model. In addition, iWrapper technology license for deployment by digital publishers, publication fulfillment service providers, and enterprise customers is available. Please contact iWrapper at firstname.lastname@example.org for information on available license options.